Frequently Asked Questions

1. What areas do you cover?

We currently provide service in San Isidro, Pinagbayanan, Bukal, Tilambo, Guinhawa, Tulos.
If you’re unsure whether your location is serviceable, message us and we will check coverage or schedule a site survey.

2. What type of internet connection do you offer?

We offer [Fiber / Wireless / Fiber-to-the-Home / Hybrid] internet depending on your location.
Speeds and availability may vary based on infrastructure.

3. How fast are your internet plans?

We provide various plans from 50Mbps - 250Mbps.
Actual speeds may vary due to device limitations, Wi-Fi strength, or peak-hour congestion.

4. Is there a lock-in period?

No, We Do not have Lock-in

5. How much is the installation fee?

Installation fees vary depending on the location and equipment needed.
Message us for the exact cost in your area or check our Service page.

6. Who owns the equipment installed in my house?

All equipment provided by us (ONU, CPE, router, brackets, etc.) are your property unless you applied for upgrades.

7. What payment methods do you accept?

We accept:

• GCash

• Invoice

8. What happens if I pay late?

Late payments may result in temporary disconnection.
A 300Pesos reconnection fee will be applied if account is inactive for 3months.

9. Can I upgrade or downgrade my plan any time?

Yes. You may request a plan upgrade or downgrade.
Upgrades take effect immediately; downgrades take effect on the next billing cycle.

10. Do you throttle or limit my internet usage?

We follow a Fair Use Policy (FUP) to ensure good service for all users.
During network congestion or abuse, speeds may be managed temporarily.

11. Why is my internet slow sometimes?

Common reasons include:

• Weak Wi-Fi signal

• Too many devices connected

• Peak-hour congestion

• Problem with our Peering Partners

• Old Phones

• Acts of Nature

• Faulty router or cables

• Weather interference (wireless connections)

You may contact support for troubleshooting.

12. What should I do if I lose connection?

Basic steps:

1. Restart your router/ONU.

2. Check cables and power supplies baka bunot lang.

3. Check if there’s a local outage notification on our Facebook page.

4. Contact us on facebook: Enics Net

5. For wired connection if your router is blinking red report to us it means your wire has been damaged.

13. Do you support online gaming?

Yes!
Our network is optimized for low-latency gaming.
You may request gaming routing optimization in some areas.

14. Do you offer business plans?

Yes, we offer customized business plans for shops, offices, schools, cafés, and SMEs.
Contact us for a quote.

15. Can I share my internet with neighbors?

Sharing your service outside your household or property is not allowed, prohibited unless approved or applied on our business plan.

16. Where can I contact support?

You can reach us through:

• Facebook Messenger: Enics Net Facebook

• Text/Call Hotline: 09993938390

• Email: support@enixph.com

• Support Hours: 9am-4pm Weekdays